Consulting Services

We know our training works because we see the results in action. However, improving a business's results may not only be a matter of training your staff. That's why we offer thorough and quality coaching to help fine-tune your systems so you can get the best results for your business.
Unique to Ron Pollak Training is our Business Performance Audit service. This innovative process was designed by Ron Pollak personally and examines all the factors that make a business process successful.

At a time when we are trying to improve our results, it seems that we managers are often guilty of looking for a straightforward solution to invigorate our business, as if there was a single major cause of our problems.

Sometimes, we tend to overemphasise people as the cause of our problems and to underestimate the role that the work environment plays. This results in our applying a fix to individuals in the workplace, rather than working to influence performance by addressing the environmental issues. For example, when the problem is Sales, we change the commission structure, or sales territory strategy, we conduct sales training, do some team building or even recruit more sales staff.

Sometimes we consider that work demands are the cause of our lack of performance. Thus, we address work practices, we provide more information to our staff and we examine the equipment they use and the physical environment in which they work. In so doing, we underemphasise the importance of people to the performance equation.

There is another element in the equation. Systems. Again, using Sales as an example, one of the latest trends in Sales is to introduce Customer Relationship Management software into our organisations. This, in part, is done in the belief that a computer will instigate and enforce new work disciplines. As a bonus the systems will produce additional information on each aspect of the sales process, enabling us to be better sales managers. Even the best CRM software cannot produce a positive yield on the investment if other elements aren't in place.

The methodology developed by Ron Pollak to give Management the best possible view of all of the strategies available to meet the needs of their changing organisation is a Business Performance Audit.

Performance Auditing is designed to observe, analyse, assess, recommend and report.