Customer Service Essentials

Course Duration: 1 Day

This course is for everyone who has contact with the customer, and will empower and instil confidence with the skills and knowledge of dealing with all customer service functions - from the simplest call for assistance to the complex issue of sorting out problems. It's all about leaving the customer with the best impression of your organisation after each call.

World Class Training

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a "re-energising time" to build and expand from where you are now.

Learning Outcomes

• Identify ways to create an atmosphere of excellence.
• Learn how to suspend your frame of reference.
• Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs.
• Recognise who your customers are and what they are looking for.
• Learn what kind of leader you are and how to play on those strengths.
• Develop a service management system.

Topics

"The Course was better than I thought it would be. Very Impressed!"
- TA, Moorland Hire.
"Loved this course. In ten years of call centre / customer service work, I have never seen or done a course that has offered so much relevant information that is up to date and geared towards a modern thinking approach to customer service."
- MS, Jands.

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