Specialising in:

Training of Service Technicians

Customer Service for Service Technicians

Who is in front of your customer more than anyone else in your organisation? Your service technicians. They perform better and enjoy more aspects of their role when they understand how important they are and can be, to you and your customers. This course provides the groundwork for a greater understanding of the breadth of the role of a today's service technician.

World Class Training

Service Technicians are in front of your clients more than any other people in your business. They perform a critically important role, and do so in an environment that is more demanding, stressed and carries with it greater expectations than ever before. Solid technical skills are no longer enough to ensure success. The Service Technicians role is crucial to your business, influencing your customers to remain loyal and purchase your products. This course, more than any other, can change the way your Service Technicians and Engineers work with your Customers, to maximise your success.

Learning Outcomes

• Understand the responsibilities and functions of today's service professional.
• Lean what it takes to be a great service professional and take control of customer service.
• Appreciate how to create a good image through appearance, behaviour and conduct.
• Identify and handle difficult situations to achieve a positive conclusion for both parties.
• Gain a practical insight of how rational and emotional factors motivate the customer to use a particular company's product or service.

Who Will Benefit

Service Technicians, Engineers and all other Customer Support Staff who spend time with your customers.

Topics

"All new customer service engineers should attend this course." - MK, Legrand.

"I found the course to be motivating and I'm now very enthusiastic about my job and the role I play in the team." - SS, Canon Office Equipment.

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