First Line Management 2 - Leading and Planning

Course Duration: 2 Days

All managers need to know the difference between management and leadership. This course is targeted to help frontline managers take the lead when needed and allow the team to flow when others are empowered to lead, sharing the role to get extraordinary things done.

"Plans are only good intentions unless they immediately degenerate into hard work." - Peter Drucker (1909-2005)

We are believers in the common sense attitudes expressed by Peter Drucker. It is therefore immediately apparent that if hard work is needed to achieve the goals laid out in a plan, then frontline managers need to actively participate in the planning process.

On this course participants will learn that plans are needed to achieve the measurable, stated objectives of the team and the organisation.

World Class Training

Leadership in the current climate is definitely different to the style of leadership that existed up to the beginning of this millennium. While there's a great deal to learn from leaders in the past, there are new models of behaviour that today and tomorrow's leaders must display.

Learning Outcomes

• Knowing why it's important to work 'On the Business', not just 'In the Business'
• Mapping the plans to the results - in numbers, not just dolars or units
• Understand how plans are prepared and how to work to a plan
• Understand the difference between 'Leading and Managing'
• Being aware and building 'Emotional Intelligence' skills
• Demonstrating good Time Management practices
• Appreciating the challenges of Decision Making
• Knowing what to do when a plan is failing
• Developing Problem Solving processes
• Understanding Delegation
  

On this two-day course you will cover two units of Certificate IV in Frontline Management BSB40807 and two units of the management stream of Certificate IV in Business Administration BSB40507*.

Who Will Benefit

Team leaders, supervisors and managers responsible for leading, controlling and motivating teams. The course is particularly suitable for newly appointed Leaders and Supervisors faced with significant change, or any longer serving front-line managers who have not had the benefit of formal training and may need to update and refresh their skills.

Topics

Need something more specific? Call 1300 POLLAK to discuss a tailored course for your team, business or organisation!

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