First Line Management 2 - Leadership and Planning

Course Duration: 2 Days

This course is for all staff who have people reporting to them. It focuses on three key management skills of coaching, delegating and motivating. This will develop your staff into high performing leaders, guiding their team to achieve their goals and targets.

World Class Training

Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organisation.

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie and what we can do about getting around them.

Motivation; it's no secret. Employees who feel they are valued and recognised for the work they do are more motivated, responsible, and productive. This is an intensive workshop to help supervisors and managers create a more dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and supervisors understand what employees want and to provide them with a starting point for creating champions.

Learning Outcomes

• Develop the coaching and counselling skills that help improve individual performance.
• Understand how coaching can be used to develop your staff.
• How to uncover the employees' strengths and give them the feedback they need to succeed.
• Identifying employee problems & ways you can correct them.
• Motivate employees to do their best.
• Identify how delegation fits into your job, and how it can make you more successful.
• Identify opportunities within the scope of your authority for delegating effectively to others.
• Identify criteria for fair & responsible delegation to all employees.
• Develop communication skills so that employees will be open to delegation.
• Recognise common delegation pitfalls & how to avoid them.
• Identify what motivation is.
• Learn common motivational theories and how to apply them.
• Learn when to use the carrot, the whip and the plant.
• Discover how fear and desire affect employee motivation.
• Explore ways to create a motivational climate and design a motivating job.

Who Will Benefit

This course is designed primarily to continue the development of delegates from First Line Management - Part 1, which is a recommended prerequisite.

Topics

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