First Line Management 1 - Foundations

Course Duration: 3 Days

Designed for people at the front line of management, people who one day were part of the team and now need to step into the role of team manager. Generally, people with technical know-how who now need to balance this with management skills that will help the business achieve its goals to be a well-run business.

World Class Training

In today's changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven't had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organisation's productivity.

Learning Outcomes

• Clarifying the scope and nature of a supervisory position
• Learning ways to deal with the challenges of the role
• Recognising the responsibilities you have as a supervisor, to yourself, your team, and your organisation
• Acquiring key techniques to help with effetive planning and prioritising
• Developing communication and motivation skills, and how they play their part in effective supervision
• You will develop strategies for motivating your team, giving feedback, and resolving conflict
• Working with a team to resolve conflict, analyse performance and build relationships
• Understanding the role and ways to manage training
• Build coaching skills
• Develop goal setting techiques
• Improve team work
• Undertake creative and innovative thinking processes to improve team performance

On this three-day course you will cover three units of Certificate IV in Frontline Management BSB40807 and three units of the management stream in Business Administration BSB40507.

Who Will Benefit

Team Leaders, Supervisors and Managers responsible for leading, controlling and motivating teams. The course is particularly suitable for newly appointed Leaders, Supervisors faced with significant change, or any longer serving front-line managers who have not had the benefit of any formal training and may need to update and refresh their skills.

Topics

Need something more specific? Call 1300 POLLAK to discuss a tailored course for your team, business or organisation!

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