Specialising in:

Phone Selling and Phone Sales Training

Selling – Inbound Phone Sales

Course Duration: 1 Day

A course designed for inbound customer service staff. It covers all the essential skills and know-how to give each and every participant the confidence to be comfortable and successful in their roles.

World Class Training

Every one of us has a story we can tell about a good and a bad experience we've had when we've phoned to place an order. When we call in we want to be answered by a cheery person, who gives us confidence that they care about our order, who gives us good advice (which means they have asked us those questions they need answered to effectively guide us to the solution that's best for us), who tells us what is possible and what reality is - even if it's painful.

At the same time the business we work for relies on us to fully satisfy our customer's needs selling them the products and services they require to solve their problems.

Learning Outcomes

• You will understand the role of a customer service representative.
• You will learn how to ask the right questions.
• You will learn how to deal with difficult customers.
• You will learn how to maximise your sales through add-ons and cross selling.
• You will learn valuable telephone skills.

Who Will Benefit

This course is designed for customer service staff who sell. It focuses on the positive feeling that selling provides when the right product is sold professionally, at the right price by competent customer service-oriented people.

Topics

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