Specialising in:

Service Technician Training

Selling for Service Technicians

You can really develop your business if you can use one of your most important and often untapped resources to sell your products and services - when they are right there in front of your customer! What Service Technicians need is this course to help them understand how selling is easy, appropriate and will benefit them personally as well as build your organisation.

World Class Training

Who in your company is in front of your customer more than anyone else? Your Service Technicians.

This course covers the basics of selling - for business people who are not traditionally seen as sales people.

Specialised Approach

Each of the steps from the PAYBACK model (see Selling Part 1) has been modified to address the environment in which a technician is selling.

It covers:

• The small amount of time a Technician has face-to-face with a prospect.
• The position of esteem that a Technician has with the prospect.
• The fact that the Technician is usually dealing with an existing customer, and does not need to 'cold call'.
• The customer's need is more obvious, they generally have ready access to a decision maker.
• As Technicians have a technical background, they need to have more help than other sales staff with designing a script to help them sell.

Who Will Benefit

Service Technicians, Engineers and all other Customer Support Staff who spend time with your customers.

Sales Model

The SHORT - PAYBACK model is outlined in the following graphic. SHORT is an acronym that differentiates this model from the full Ron Pollak Training model.

SHORT stands for:

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